What does a fulfilment partner actually handle day-to-day, and what stays in-house?

A fulfilment partner handles the heavy lifting behind the Digital Twin: building the structure, publishing Q&A, updating visual examples, running QA checks, and generating ongoing reporting. Your team or the client handles the client-facing work, approvals, and business decisions. This split keeps the project practical and reduces the need for the client to manage complex AI infrastructure up front. To move forward, agree in writing who handles content updates, how often reporting runs, data ownership, and service-level expectations. Define clear responsibilities and a simple cadence so both sides know what’s expected and when.