Who should own ongoing client communication after the fulfilment handoff?

Who should own ongoing client ANDOFF

Yes, a partner can keep the client relationship, but it should come with a clear scope. The partner may own the client relationship, while Own The Conversation handles the specialist Digital Twin build and support behind the scenes. Decide upfront who handles sales, support, updates, billing, branding and direct client communication so the client experience stays consistent and practical.

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Use this answer as a practical starting point. Current prices, availability, inclusions, ownership details and next steps should be confirmed directly with SupplyOnly.com where they affect a decision.

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Previous questionCan a partner keep the client relationship while Own The Conversation fulfils the work?

Yes, in a reseller or white-label arrangement where that is agreed. The partner may own the client relationship, while Own The Conversation handles the specialist Digital Twin build and support behind the scenes. That needs clear scope. The partner and fulfilment team should agree who handles sales…