The internal Control Centre is an operational and diagnostic system. It can contain raw technical observations, provider diagnostics and data that needs interpretation. The client report is deliberately cleaner: defensible headline metrics, business pages being researched, provider summaries, confirmed referrals where identifiable, and conversation or knowledge activity. The client gets useful evidence rather than the entire engineering console.
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Why doesn't the client receive the same internal Control Centre that the fulfilment team uses?
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